Refund Policy

Last Updated: 14/2/2025

At Techetique, we sell digital products, including startup launch strategy templates. Due to the nature of digital goods, all sales are considered final. However, we are committed to customer satisfaction and have outlined our refund policy below.

1. No Refunds on Digital Products

Since our products are digital and immediately accessible upon purchase, we generally do not offer refunds, exchanges, or cancellations. By completing a purchase, you acknowledge and agree to this policy.

2. Exceptions to the No-Refund Policy

We may grant refunds under the following exceptional circumstances:

• Duplicate Purchase: If you accidentally purchase the same product twice, we will issue a refund for the duplicate charge.
• Technical Issues: If you experience technical problems that prevent you from accessing the purchased product, and our support team is unable to resolve the issue, a refund may be considered.
• Incorrect Product Delivery: If you receive the wrong product due to an error on our part, we will provide the correct product or issue a refund if the correct product is unavailable.

To request a refund under these exceptions, please contact us within 7 days of purchase at contact@techetique.com with your order details.

3. How to Request a Refund

If you believe you qualify for a refund under our exceptions, follow these steps:

1. Email contact@techetique.com with the subject line: “Refund Request – [Order Number].”
2. Provide a detailed explanation of the issue, including screenshots if applicable.
3. Allow 5-7 business days for us to review and respond to your request.

Approved refunds will be processed via the original payment method within 10 business days.

4. Chargebacks & Disputes

If you file a chargeback or dispute without first contacting us, we reserve the right to dispute the claim and restrict future purchases from our store. We encourage customers to reach out to our support team for resolution before taking such action.

5. Contact Information

If you have any questions about our refund policy, please contact us at:

• Email: contact@techetique.com
• Phone: +234 201 330 9327

By purchasing from Techetique, you acknowledge that you have read, understood, and agreed to this Refund Policy.